British Skydiving has robust policies and procedures in place regarding drugs and alcohol, disciplinary issues, social inclusion, customer care and equity.  For the British Skydiving child protection and welfare policies and procedures see the separate Safeguarding section.

British Skydiving Code of Conduct

The British Skydiving Code of Conduct and the Disciplinary Complaint Procedures have been revised and come into force with immediate effect.  Any disciplinary matters which come to notice moving forward will now be dealt with using the new disciplinary procedure.

Complaints

British Skydiving welcomes and encourages feedback of all kinds from our members and stakeholders. If you have a complaint about our services, our customer service, or our employees, subcontractors, and volunteers, not only do we want to resolve it to your satisfaction, but we also want to learn from it in order to improve our organisation and stakeholder experience in the future.

If you wish to make a complaint or give feedback, click here to find the Complaints Policy.

Reporting Concerns

If you wish to report a concern regarding a British Skydiving member, or member organsation, you can do so via our online portal.  Alternatively you can contact the Compliance Team.  All referrals will be treated confidentially.