Membership FAQ All you need to know about your British Skydiving membership and renewal
How do I renew my membership online?
Select the “Members” tab on the main page of our website; enter your email address and password to access your online account. There is a “Renewals/Balances” section in your account, which is where you will make payment to renew your full membership.
I don’t have an online account set up, but I had full membership last year. Can I renew online?
You can still renew your membership online by creating your online account. Select the “Members” tab on the main page of our website; select “forgotten password”, where you will be prompted to enter your email address. You will receive a log in link, to allow access to your online account. There is a “Renewals/Balances” section in your account, which is where you will make payment to renew your full membership.
I’m a member, but I didn’t take out membership last year. Can I renew my membership online this year?
No. If you were not a member the previous year, unfortunately our system will not allow you to renew your membership online. You will need to fill in the appropriate form and send it to us for processing.
I want to change the type of membership I had from the previous year (Full to Joint, Temporary to Full, Student to Full, etc). Can I do this online?
No. Unfortunately, our system will not allow you to change your type of membership online, as there will not be a payment line automatically set up for you. You will need to fill in the relevant form and send it to us.
I’m a joint member. My partner has paid for our memberships online and they received their certificate, but I have not received mine. What do I do?
Both Joint members need to accept the terms and conditions of their membership in order for their membership to become active, and receive access to their certificate. The Joint 1 member will make payment and receive the option to accept T’s & C’s for themself only. Once payment has been made, the Joint 2 member will receive an email to allow them to accept the T’s & C’s. Please note that Joint 2 emails are not sent manually by the office, but automatically once a day from our system. If the Joint 2 member has not received the T’s & C’s email within a day, please contact the office.
I’ve selected “forgotten password” but I haven’t received the login link. What do I do?
Be sure to check any spam or junk folders, as sometimes our emails can be rerouted there. When our system is particularly busy (especially during the renewal period), it can sometimes take a few hours for the log in link to reach your email. If you have still not received the log in link, please contact the office.
I haven’t received my membership certificate. What do I do?
Please check your spam or junk folders, as sometimes our emails can be rerouted there. If you have still not received your membership certificate a day after payment has been taken, contact the office.
I’m having trouble logging in to my account. Can I just join as a new member?
No. If you have previously been a member, do not join as a new member. This will create a second record, which will not show any ratings, licences or qualifications you may hold. This can also cause problems at the drop zone if a member check is conducted. Please contact the office.
Can I renew my membership through the office and then renew my ratings through my online account?
Yes. If you need to renew your membership through the office (for example, you are a lapsed member), you can still renew your ratings from your online account. You will need to wait until your membership has been processed before attempting to renew your ratings online.
Why is the online payment for membership renewal not working?
Some troubleshooting options when you may be having difficulty making payment online include:
- Try switching to a desktop or laptop
- Try another browser
- Try clearing your cache / browser history
- Double-check the card details you have entered
- Double-check that the type of card selected matches the card you are using
If you are still experiencing issues, please contact the office.
Why has my card transaction been declined?
We are not able to see why an online card transaction may have been declined, as this information is not available to us. You can try making payment again and try the troubleshooting options in the above FAQ. If the issue persists, please contact the office.
Can I fill in my membership form online and it send it by email?
Yes. Our membership forms are fillable PDFs and can be sent to us via email. We also accept forms by post.
Will I get a physical membership card?
No. In order to help reduce our carbon footprint, we no longer send out physical membership cards in the post.
How do I show that I have membership?
The membership certificate that you receive via email is proof that you hold membership. You can keep a copy accessible on your phone or print out a physical copy.
How long will it take to get my membership certificate?
During our renewal period we will be very busy processing memberships, and dealing with membership queries. Memberships can take up to 10 days to process, however, we will always try to have a shorter turn-around time.
I sent my application to you by email. Does this mean it will be processed quicker?
While sending your application through email rather than by post is quicker, this does not guarantee that your application will be processed faster. Memberships are dealt with on a first-come-first-served basis.
It’s been over 10 days. Why hasn’t my membership application been processed?
Please contact the office. There may be a problem with your application, or we may not have received your application. In the event that there is a problem with your application, you will be contacted via phone and/or email; please be sure to check your voice messages, inboxes, or spam / junk folders.
What time do you open? Are you open on the weekends?
We are open 9:00 AM to 5:00 PM, Monday to Friday. We are not open weekends or bank holidays. Please plan ahead to ensure that your membership can be processed for when you plan to jump.
Can I renew my membership over the phone?
No. We do not renew memberships over the phone. Membership can only be renewed from your online account, or by sending us a copy of the relevant form (either via email or post), as you need to accept the terms & conditions of your membership (online check box or signature on the form).
Why do I need to sign the Agreement on the membership application form?
All our membership forms require a signature from the applicant (and guardian, if applicable) for insurance purposes. If the Agreement section has not been signed appropriately, we will not process your application.
Can I drop off my membership in person?
Yes. You are welcome to drop off your membership (or any documents) at British Skydiving HQ, however, this does not guarantee same day processing. Please phone ahead to let us know your intended date / time of arrival, and to ensure the correct person will be available to assist you. There is also a post slot on the front of our building for any after-hours drop-offs.
Is there a limit to the number of temporary memberships I can take out?
There is currently no limit to how many temporary memberships you can take out in a year. You will need to send us a new form for each temporary membership you want to take out. If you decide to take out full membership later in the year, the cost for any temporary memberships you have had will not be deducted from the cost of full membership.
Can I get a refund on my membership?
No. Membership is non-refundable.
How do I renew my ratings online?
If your ratings were renewed the previous year, you can renew your ratings online. First, ensure that you have renewed your membership, then select the “Ratings Renewals” section from your online account. Choose the ratings you wish to be renewed, and the name of the CI to approve your ratings renewals.
I renewed my membership online. Why haven’t my ratings been renewed?
Membership renewal and ratings renewal are two separate processes. Please see the previous FAQ for how to renew ratings online.
How do I know that my request for ratings approval has gone through?
There will be a green checkmark that appears once your ratings request has been sent to the selected CI.
How long will it take for my ratings to be renewed?
It can take several days for online ratings to be approved. Your CI will receive a bulk email request each day, whereby they will be able to approve any requests that have been sent to them.
Can you tell me if my CI has received / seen my request for ratings renewal?
No. We are not able to see any of the requests that may have been sent to a CI. Please speak to your CI directly to enquire as to whether they have received your rating request.