If you discover any wrongdoing, including bad practice or abuse you should report it to British Skydiving’s Compliance Officer using any of the following methods:
By post to: British Skydiving, 5 Wharf Way, Glen Parva, Leicester LE2 9TF
By email to: email@example.com
By telephone by calling: 0116 278 5271
You will receive a written receipt, usually within 2 clear working days which will outline the proposed next steps and timeline. Should you raise your concerns via telephone message service, we will call you back to discuss the complaint in person, usually with 2 clear working days of receipt.
Your concerns will normally then be considered by the Compliance Officer in the first instance who will investigate the matter further. Depending on the outcome of the investigation, remedial action that may include disciplinary proceedings may be taken against the wrong doer or the matter may be referred to another authority. Where any such action is not in the power of the Compliance Officer, they will then make recommendations to the Council to take appropriate further steps.
Any investigation will not, at any stage, be carried out by any person against whom allegations are
made, and details will only be shared with those individuals who are considered vital to the effective
functioning of any investigation.
Enquiries will be undertaken promptly, although more complex matters may require a longer and more thorough investigation. You will be advised of the outcome of any enquiry and any remedial action taken. If the issue is not resolved in a satisfactory manner by the staff member, or if the concern relates to the Compliance Officer, you may raise the matter directly with the any member of the Board – including specifically the Chair, Vice Chair or Treasurer via post to:
British Skydiving, 5 Wharf Way, Glen Parva, Leicester LE2 9TF
The relevant Council Member will make enquiries and, if appropriate, investigate the matter and take any remedial action to rectify the situation (which may include instigating the Disciplinary Procedure or passing to an independent member of the Council if appropriate). Investigations will not be carried out by any person previously involved in the matter and at no stage will they involve any person against whom allegations are made. Again, any investigation will be done promptly, although more complex matters may require a longer and more thorough investigation. You will be advised of the outcome of any enquiry and any remedial action taken. In some instances, particularly those involving child safety, it may be necessary to refer the matter to an external authority, for example the police. If this is the case both the complainant and the person against
whom the complaint has been made will be notified of this, unless British Skydiving is prohibited from doing so by law or at the direction of the external authority.
Any person approaching British Skydiving with genuine concerns will not be disadvantaged or discriminated against in any way because of the disclosure. However, British Skydiving will take a serious view and act accordingly, including taking disciplinary action against appropriate parties, should it be found that the allegations have been intentionally portrayed as untrue or have been raised maliciously. Individuals are therefore encouraged to put their name to any disclosure.
Allegations raised anonymously may be investigated depending on the seriousness of the issues raised, the credibility of the concern, and the likelihood of confirming the allegation from attributable sources. Where possible confidentiality will be maintained, although it must be stressed that in serious cases of fraud and in cases of child protection it will be not always be possible to maintain strict confidentiality if the concerns reach the investigation stage.